Terms & Conditions

Full terms & conditions for Sugared Almond Bespoke Bakes are detailed below.

By making a deposit payment it will be deemed that the terms are understood and accepted as applying to your order.

Payment Conditions

Prices

Following your consultation / enquiry, your quote is valid for 14 days, paying a deposit (see below) secures this price & prevents any further price increases, except in exceptional circumstances beyond my control.

Deposits

A non-refundable 50% payment (total of the bake & delivery price (if applicable)) is required in order to secure the commission of your bake and chosen date of delivery/collection with Sugared Almond Bespoke Bakes.

Payment

Full payment will then be due no later than 14 days before the delivery or collection date. Payment should be made by bank transfer.

Bank Details: Provided to you on ordering.

Please email donna@sugaredalmond.co.uk with confirmation of transfer in order to prompt acknowledgement of the payment. A receipt will be sent to your email address.

Late Payments

If your deposit is not paid within 14 days of quoting for your bake then I reserve the right to cancel any previous arrangements. If full payment is not received before delivery/collection date then the order will not be released.

Personal data and other information provided by you is subject to my Privacy Policy and shall only be used in accordance with it. For more information, you can request that a copy of the Privacy Policy is emailed to you. Alternatively you can access a copy on my website: www.sugaredalmond.co.uk/privacypolicy

Cancellation

Before I begin to provide the services, you have the following rights to cancel:

a. Subject to clause d) below, you may cancel any order for services at any time within 14 days of the date of our email confirmation of your order. Cancellation must be made in writing (email). I will confirm your cancellation in writing to you;

b. If you cancel an order and you have made any payment in advance for services that have not been provided to you, I will refund these amounts to you;

c. However, if you cancel an order for services and I have already started providing the services by that time, you will pay any costs I have reasonably incurred in providing part of the services, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. I will tell you what these costs are when you contact me. However, where you have cancelled an order because of my failure to comply with these Terms (except where I have been affected by an event out of my control), you do not have to make any payment.

d. If I have completed providing the services, you have no right to cancel, even if this is within 14 days of our email confirmation of your order.

If cancellation takes place 3 weeks before the event of the booking then I reserve the right to keep the 50% deposit, or if cancellation occurs 7 days prior then 100% of the value will be retained to cover the costs of production of the cakes/bakes.

Cancellation must be made in writing (by email) to Donna Almond (donna@sugaredalmond.co.uk) and will only be deemed to take effect from the date your email is received. If you postpone the event I will endeavour to transfer your order, providing the date is suitable, otherwise it shall be treated as a cancellation.

Design Condition

Alterations & Changes

It is your responsibility to read & check the quote (order form) thoroughly; any amendments should be made in writing. If requested, I will endeavour to adjust the order design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn me when you pay your deposit if you are undecided on the design.

Sugared Almond Bespoke Bakes reserves the right to charge 75% of the initial quoted price should any changes or alterations reduce the final cost to less than 75% of the original price.

Any cake/bake ordered from a picture or photo of a cake/bake produced by any other cake maker, can only be reproduced as my interpretation of that cake/bake and will not be an exact reproduction of the cake/bake in the picture or photo.

Allergies & Special Dietary Requirements

Special Diets

Please discuss with me if you have any special dietary requirements. Bakes can be made gluten free / dairy free / without nuts by request. Please be aware that although these ingredients can be removed from the bakes, they are still used in my kitchen so I cannot guarantee that any of my bakes are completely free of all traces for people who are highly sensitive.

Non-Edible Items

Most cakes contain small proportions of inedible items, it is the clients responsibility to ensure these are removed before consumption e.g. support dowels in tiered cakes or tall cakes, ribbon, wires in sugar flowers or other decorations, non-edible toppers.

Delivery Conditions

Delivery charge

Delivery charge is calculated on a mileage and time basis. Alternatively, cakes can be collected from our premises.

If you choose delivery, it is my intention that your cake will be delivered in perfect condition at the time agreed. However I ask for patience with factors that may be beyond my control (e.g. traffic conditions) as I cannot be held liable for any such delays. In some circumstances, I may recommend the cake is delivered 1 day in advance. It is your responsibility to ensure you inform us of the correct delivery address. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price.

After delivery, I cannot be held liable for any damage that is rendered to the cake at the venue/address once I have left the premises. It is with this in mind that I require somebody responsible, to check that they are happy with the cake before I leave.

If you chose to collect the cake, I will not be held liable for any damage to the cake once it has left our premises. Cake Care Advice (in written form and verbally) is provided with every cake that is collected. Please follow this advice. Tiered cakes are most at risk during transport, so please seek advice on how to transport it. To ensure your cake or bakes are as fresh as possible, we recommend collection the day of, or day before the event/occasion.

Late requests for delivery (after securing the booking based on collection) will be accommodated where possible, but cannot be guaranteed, as earlier delivery commitments must take priority. Delivery charges will apply.

Storage & Consumption

Damage

Please remember that cake decorations are very delicate items, and I cannot accept responsibility for damage that is done to the cake after it has left my possession. If any damage is rendered to the cake after it has left my possession, then you can advise me and request a repair, which will be costed accordingly, including transport costs if appropriate.

Best Before Date

Your cake is baked to ensure it is fresh for the date of your event. Once cut, cake should be stored in airtight containers and are best eaten within 48 hours.

My cakes/bakes are made of quality natural ingredients, therefore, they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life.

Complaints

If you have concerns about your cake/bake, please notify me upon delivery / collection so that I have the opportunity to rectify it in time for your event. All other concerns should be made in writing, and evidence of the fault should be included. A refund is only given if the uneaten bakes are returned, and are unsuitable for consumption / not as described in the written quote. No refunds are given due to change of mind. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price.

Thank you for agreeing to these terms and for choosing Sugared Almond Bespoke Bakes.

21.11.2025